CMC-Canada Podcast
Episode 3: Customer Experience: Best Practices for Management Consultants with Tim Kist
Today, host James Grieve, CMC and Tim Kist FCMC discuss the challenge of creating a great customer experience.
Hit the play button below to listen or use the links to access the podcast on your favourite platform:
Key Takeaways:
Here are some of the key takeaways from Episode 3:
- How to ensure your clients can develop and execute a positive customer experience
- Why Customer Centricity matters
- How to assess your organization / your client’s customer centricity
- The benefits of using a customer research company
- The biggest mistakes you can make in customer experience and how to avoid them
- The importance of listening to your customers with an open mind
- The value of a Certified Management Consultants (CMC) in creating a positive and sustainable customer experience.
Host: James Grieve, CMC
Guest: Tim Kist, FCMC
