By: Dwight Mihalicz, FCMC
If you are a management consultant looking to improve your skills and differentiate yourself in the marketplace, then you need to take ISO 20700 Checklist Training.
This course will help you understand the ISO 20700 guidelines for the effective delivery of management consultancy services. The use of this ICMCI checklist tool will help you apply these guidelines on all your projects, creating transparency between you and your clients. With this knowledge, you can establish yourself as a credible and reliable consultant in the eyes of your clients.
ISO 20700 is a management consulting standard that provides guidelines for the effective delivery of management consultancy services. It covers all aspects of the management consultancy process, from start to finish.
It’s the first international standard for guiding the management of a professional service. And it provides a framework for management consultants to follow when contracting, delivering, and closing their professional services. It is based on good practices that should be followed by management consultants.
Here are five reasons why you should take ISO 20700 checklist training:
1. Improve service quality – ISO 20700 can help your organization to design and deliver professional services that meet client expectations.
Service quality is an essential element of any successful business. After all, if your customers are unsatisfied, they're unlikely to come back. That's why it's so important to design and deliver professional management consulting services that meet the client's needs and expectations. ISO 20700 can help you do just that. It's a globally recognized standard that provides guidance on how to manage service quality in an organization. By following its guidelines, you can ensure that your services are delivered consistently and effectively, providing your customers with the best possible experience. In turn, this can lead to improved customer satisfaction, loyalty, and retention. So, if you're looking to improve service quality in your organization, ISO 20700 is a great place to start.
2. Enhance customer satisfaction – By following the guidelines in ISO 20700, you can create a customer-centric approach to service delivery that will improve satisfaction levels.
Organizations that follow the guidelines set forth in ISO 20700 can create a customer-centric approach to service delivery, resulting in higher levels of customer satisfaction. The standard provides guidance on how to manage the customer experience, taking into account factors such as contracting, service delivery and project closing. By delivering a consistent and high-quality customer experience, management consultants can improve satisfaction levels. In today's competitive marketplace, enhancing customer satisfaction is essential for success. ISO 20700 can help organizations to achieve this goal.
3. Increase efficiency – The standard provides a framework for efficient management of your professional services, resulting in cost savings for your organization.
Firms that follow the guidelines in ISO 20700 can increase their efficiency and optimize management consulting services. There is nothing worse than discovering that a client's expectations are different from the deliverables you are presenting. This creates confusion and, usually, additional work to satisfy the client. If there is complete transparency with the client there is less opportunity for things to go off the rails, and potential conflict inside the organization can be avoided. The use of the ICMCI ISO 20700 Checklist ensures that the essential conversation take place before the start of the project. This can help to improve efficiency and reduce errors.
4. Improve communication – The standard can help your organization to improve communication with clients, resulting in improved project outcomes.
One of the biggest challenges in management consulting is communication. Oftentimes, consultants are working with clients who have different levels of understanding when it comes to management consultancy jargon and concepts. This can lead to miscommunication and confusion, which can ultimately impact the project's outcome. By following the guidelines in ISO 20700, management consultants can improve communication with clients. The standard provides guidance on how to manage the consulting process. By improving communication, management consultants can ensure that projects are delivered successfully, and clients are satisfied with the results.
5. Boost competitiveness - Implementing ISO 20700 can give your organization a competitive edge by demonstrating commitment to quality and innovation.
In today's management consulting marketplace, clients are looking for organizations that can provide high-quality services. By following the guidelines in ISO 20700, management consultants can show their commitment to quality and innovation. Implementing ISO 20700 can help management consultants to differentiate themselves from their competitors and attract new clients. In addition, the standard can help management consultants to boost their competitiveness.
Enrol Now in our On-Demand Course
If you are a management consultant, the ISO 20700 Checklist Training is essential for you. It will help you understand the ISO 20700 guidelines and how to apply them on all your projects. With this knowledge, you can establish yourself as a credible and reliable consultant in the eyes of your clients.
Check out our management consulting training course, developed by ICMCI and now offered in an on-demand virtual course. Learn what your colleagues are saying about this course here.
Our ISO 20700 Checklist Training program is designed to help you understand the ISO 20700 standard and how to apply it easily, using tools that you will receive as part of the course. Enroll today and get started.
CMC-Canada has partnered with Effective Managers™ to offer the ISO 20700 checklist training on a learning management system (LMS) so you can learn at your own pace. The course has been developed and is delivered by Dwight Mihalicz, accredited by ICMCI as an ISO 20700 Checklist Trainer.
About the Author
Dwight Mihalicz has an MBA from the University of Ottawa, where he also served as the Director of the Dean’s Advisory Board at the Telfer School of Management. He is a Certified Management Consultant. He is an accredited ISO 20700 Instructor, and trains consultants on this management consulting services standard. Dwight has been recognized as a Fellow of the Business Excellence Institute. He has also been elected a Fellow of Institute of Management Consultants of Ontario, Canada, in recognition of his outstanding contributions to his profession, his clients and to the community.
Learn more about Dwight via his LinkedIn profile.